Sharon Garnett
Hillpark Vets Logo    

Our commitment to clients

We aim to ensure that:
Making a complaint is as easy as possible
We treat your complaint seriously
We deal with your complaint promptly
and in confidence
We learn from complaints and use them
to review and improve our service

If you are unhappy
Hillpark Veterinary Group
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What is a complaint?
A complaint is when you tell us you are not happy about the service we provide.
It can be about anything and could include -
Poor communication on our part with you 
You feel, for any reason you have received a poor quality service 
A problem with a member of staff, etc

How to make a complaint in person
If you wish to make a complaint you can speak directly with one of our Nurses who may be able to resolve the issue straight away. If this is not convenient then ask to speak to the Head Nurse who will take details of the complaint and let you know how it will be dealt with.

In Writing 
If you prefer you can complain by writing to
1 Lindfield Road Harold Hill Essex RM3 9BJ
or 89 Coronation Drive Elm Park Essex RM12 5BT

By Phone
Harold Hill 01708 344455
Elm Park 01708 458424

Your complaint will be fully investigated
and responded to within 10 working days.

Still Unhappy?
Contact Sharon Garnett, Practice Co-ordinator
at the Harold Hill branch by phone or writing.

We take any complaint seriously. We fully investigate, resolve and try to learn and improve from it.      

Complaints Help for Hillpark Vets in Harold Hill near Romford RM3 9BJ