We aim to ensure that: Making a complaint is as easy as possible
We treat your complaint seriously
We deal with your complaint promptly and in confidence
We learn from complaints and use them to review and improve our
What is a complaint? A complaint is when you tell us you are not happy
about the service we provide. It can be about anything and could include - Poor communication on our part with you
You feel, for any reason you have received a poor
A problem with a member of staff, etc
How to make a complaint in person If you wish to make a complaint you can speak directly with one of our Nurses who may be able to resolve the issue straight away.
If this is not convenient then ask to speak to the Head Nurse who will take details of the complaint and let you know how it will be dealt with.
In Writing If you prefer you can complain by writing to 1 Lindfield RoadHarold Hill Essex RM3 9BJ or89 Coronation DriveElm Park Essex RM12 5BT
By Phone Harold Hill 01708 344455 Elm Park 01708 458424
Your complaint will be fully investigated
and responded to within 10 working days.
Still Unhappy? Contact Sharon Garnett, Practice
at the Harold Hill branch
by phone or writing.
We take any complaint seriously. We fully investigate, resolve and try to learn and improve from it.
Complaints Help for Hillpark Vets in Harold Hill near Romford RM3 9BJ