Privacy Policy
Hill Park Veterinary Group Privacy Policy
Hill Park Vets recognises the importance of privacy for our clients and their data.
This policy lets you know how we handle and use the personal data we collect from you through our website, via email, in person and over the phone.
Contact details regarding this policy
Contact: Sharon Garnett
Email: hillparkvetsoffice@gmail.com
Phone: 01708 344455
Post: Hill Park Veterinary Group,
1 Lindfield Road, Harold Hill RM3 9BJ
We collect your information when you register as a client, book and attend practice appointments, or contact us for information. We also collect your information if you submit an application to work with us. This information may include but is not limited to your name, address, account history. contact information and information regarding your pet. This information is used to provide continuity of care for your pet and to enable us to communicate with yourself (our client) effectively and efficiently regarding matters concerning your pet or your account with us.
We have the ability to send reminders to yourself via SMS, email and/or post to inform you of when treatments are due or to remind you of appointments you have booked. We may also contact you with information about services offered by the practice or information which may be useful in the care of your pet. You can opt out of this service by either informing us via email or letter that you wish to have these notifications removed; or by using the “unsubscribe” function for email communication. We do not sure our client’s information with other companies or persons for the purposes of marketing.
At times we may need to share your information with a third party for care of your pet. This could include services such as sending a biological sample to an external laboratory for testing, sending your pet’s history and your contact details to a referral centre your pet will be attending or sending your pet’s clinical notes to your insurance company to process an insurance claim. You can request your pet’s clinical notes at any time and we will provide this for you, requests should be made in writing to the email address above. You may also request to see the information we hold about you via the same email address and we will provide this information to you. All client and patient data is stored in our Practice Management System which is managed by Teleos Systems Limited.
Using our online request forms/contacting us online
Clients who wish to use our online forms for completing actions such as registering with us or ordering their pets medication do so at their own discretion and provide details at their own risk. We keep all information sent to us confidential and secure, and we try to make our online request forms and email contact secure, however, we would advise clients that using our online services is at their own risk. We provide other routes for clients to contact us, so if you do not wish to use our online services we can be contacted via the telephone, via mail and in person. We do not require clients to contact us via online routes if they do not wish to.
Web Links
At times we may provide links to websites that provide useful information for you as a pet owner, we do not have any control over external websites/social media’s privacy policies
Social Media
When interacting with us via social media, that service’s privacy policy should be checked prior to use as we have non control over external websites/social media’s privacy policies
Website Host
This website is hosted by Squarespace. This website collects personal data to power our site analytics, including: Information about your browser, network, and device, Web pages you visited prior to coming to this website, Your IP address. This information may also include details about your use of this website, including: clicks, internal links, pages visited, scrolling, searches, timestamps. We share this information with squarespace, our website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Gmail for storage.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including: information about your browser, network and device, web pages you visited prior to coming to this website, web pages you view while on this website, your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Privacy Policy Changes
This privacy policy was updated November 2024 and will be reviewed at an appropriate interval and updated.